Director of Membership - Running USA

Running USA
Running USA
February 22, 2017

Director of Membership 

Running USA -- Virtual office (work at home)

Job Title: Director of Membership

Reports to: CEO


Running USAGeneral Purpose


The director of membership works collaboratively with the CEO, board president, membership committee chair and Running USA staff to ensure a positive member experience for all RUSA members, to achieve membership growth goals through membership recruitment and retention initiatives and to support leadership development.


Primary Accountabilities


Membership Experience :

  • Helps build a culture of superior member service at Running USA
  • Oversees member service, new member onboarding, and membership communications
  • Works collaboratively to increase member value for members overall and for those in targeted segments 
  • Supports the growth of member value and a positive member experience 

Membership Growth:

  • Collaboratively develops an annual membership marketing and communications plan
  • Develops and implements initiatives to achieve RUSA objectives for recruitment of new members
  • Develops and implements initiatives to achieve RUSA objectives for retention of current members
  • Develops and implements initiatives to “up-sell” or move members to higher levels of membership


  • Works with CEO and bookeeper to review monthly invoices (new + renewals) and reviews monthly AR reports maintain bad debt levels
  • Serves as director for membership committee and oversees preparation of agendas, background materials, minutes and other related activities
  • Prepares reports for the Board of Directors and participates in Board meetings when appropriate
  • Develops and manages project and department budgets
  • Ensures department activities align with the strategic plan
  • Oversees accuracy of the membership database

Secondary Accountabilities:

  • Oversees projects and perform other duties as assigned by the CEO
  • Occasional travel to meet with members, attend conferences, receptions and to other locations as assigned


  • General Educational/Experiential Development
  • Content area expertise typically associated with completion of an undergraduate degree in a business-related field
  • Minimum of five (5) years of experience at a manager or director level
  • Specific Educational/Experiential Development
  • Previous customer service, business development, and/or association experience
  • Previous supervisory and budget experience
  • Effective written and verbal communication and presentation skills
  • Strong team orientation and demonstrated ability to collaborate to achieve association objectives
  • Self-starter and proven ability to work at home or in an isolated environment

Comments :

  • This position is salaried and no overtime pay is provided. Additional work hours are expected to complete projects/requests in a timely manner and may require more than typical work-weeks, for example during annual conference planning
  • The employee in this position works from home and must perform duties and responsibilities in a timely manner and be flexible relative to time zones of team, board and committee members.   
  • The above statements should not be construed as an exhaustive list of all duties that may be performed of the individual in this position. Other duties may be assigned as necessary.

Required experience:

  • Director Level: 5 years
  • Management: 5 years

Date approved: 2/01/17

Job Type: Full-time

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