Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.
Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.
To connect with us, visit www.gannett.com.
USA TODAY NETWORK Ventures creates impactful consumer engagements and experiences through world-class events, promotions, races and technology. We strive to exceed expectations, create unforgettable memories and drive value for our partners while leveraging our reputable institutions, including USA TODAY and more than 250 local media brands.
Our portfolio includes the largest high school sports recognition program in the country, USA TODAY High School Sports Awards, and other celebrated brands including the Rugged Maniac, Hot Chocolate 15k/5k, RAGBRAI, Ride the Rockies, Blockbuster Bucket List sweepstakes, Amazing Teachers contest, and more. Our events are managed with our proprietary ticketing and registration platform, EnMotive.
The events and promotions that we build inspire pride in local communities and connect local and national businesses with highly engaged audiences. We are an industry leader and drive results from coast to coast.
Responsibilities include, but are not limited to:
Work with the customer service department to manage all customer service needs via email and social media
Manage and respond to customer inquiries regarding event details, payment processes, account management, shipping statuses and other miscellaneous questions and concerns
Utilize multiple registration platforms to manage customer needs across multiple brands
Champion the Ventures Endurance event brands, fostering positive experiences with participants
Identify event-specific issues or trending concerns from customers. Communicate any issues within the department and to other departments as necessary
Assist in on-site event expo setup and teardown with ability to lift 25lbs
Troubleshoot and resolve issues that arise with participants at live events
Travel obligations~33% throughout the year
Proven attention to detail with ability to multitask
Exceptional verbal and written communication skills
Demonstrated excellent conflict resolution and interpersonal skills
Strong organizational and time management skills to effectively manage the customer service needs of several brands
Strong desire to surpass customer expectations and proactively solve customer concerns
Strong analytical mindset and approach to problem solving
Strong technical skills to learn new programs and platforms quickly
Knowledge of Microsoft Office applications a plus
Qualities required of all Ventures Endurance team members:
Ventures Endurance is a growth-oriented organization with successful team members possessing a strong work ethic and the ability to work individually and as a team. Solutions-oriented individuals with a hands-on approach to identifying inefficiencies and cost saving opportunities, while maintaining a quality workplace environment and product. The flexible and cooperative environment lends itself to a tight knit community of employees working together to achieve success.