Let’s Do This host AI webinar on Wednesday 23 September, 12:30-1:15PM ET
AI customer service agents are only truly useful if they can do more than answer a question.
They need to be able to take action on participant requests – that’s what actually reduces the workload for event teams in the run-up to event day.
This is the challenge Let’s Do This has been working on with their Experience Agent since their last webinar in July.
On Wednesday 23 September, they are hosting a live webinar to show how the Experience Agent can now take action on participant requests – from start to finish, without handing back to an event team.
Rob Cope and Berenika Kotelko will demo the agent responding to requests, including editing participant details, sending wave times and bib numbers, and resending registration confirmations and receipts.
You’ll also get a first look at the new inbox, built to be the one place your team does customer support. Full visibility of every conversation the agent has handled, and everything you need to reply, assign and resolve the ones that need extra care.
This webinar is for everyone – both Let’s Do This partners and for organizers who aren’t on the platform.
If race week has ever swallowed your inbox, this will be a great session for you.