About Us:
Race Result Americas powers the races you love – from neighborhood 5ks and backyard motocross events to world-class marathons and professional sports. We build and support cutting-edge timing technology that keeps events running smoothly and results accurate down to the millisecond.
The Role:
We’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and being part of the action behind live events. This isn’t your typical desk support job – you’ll be troubleshooting timing software one minute and helping a race go off without a hitch the next.
If you enjoy a mix of tech, teamwork, and the occasional race-day adrenaline, you’ll fit right in.
What You’ll Do:
- Be the go-to expert for customer support questions via email, phone, and chat
- Troubleshoot hardware, software, and network issues related to race timing systems
- Onboard new customers to help them have successful timing experiences
- Support live events remotely (and occasionally on-site) to ensure everything runs smoothly
- Create helpful guides, FAQs and documentation to make customer’s lives easier
- Work closely with our sales team, as well as our product and engineering teams to improve our tools and systems
- Become the liaison between our customers and the engineers at our headquarters
- Learn something new all the time – no two events (or support cases) are the same
What you bring:
- Bachelor’s degree in a technical field (or equivalent experience)
- Experience with race timing systems or hands-on experience in the event industry
- A knack for troubleshooting and solving technical problems under pressure
- Strong understanding of networking, hardware setup and software systems
- Strong communication skills – you can explain technical things in a human way and are able to support a wide range of customers
- A calm, can-do attitude (especially when race day gets hectic)
- Willingness to occasionally travel and work weekends for event support
- Ability to work independently and manage multiple priorities across time zones
Bonus Points If You:
- Have used Race Result or similar timing technologies
- Have worked endurance events or are an athlete yourself
- Speak Spanish, French, Portuguese or German
- Love the energy of race day as much as we do
Why You’ll Love It Here:
- You’ll play a direct role in making events successful and memorable
- Work with a team that’s passionate, supportive, and a little obsessed with split times
- Flexible work environment with opportunities to get out in the field
- A job that’s equal parts tech, people, and real-world impact
- Competitive salary with performance-based incentives and company profit share
- Option to become a company shareholder
- Generous benefits (401k/HSA), flexible work hours and vacation time
How to Apply:
Send us your resume and a quick note about your experience with timing systems or events – and tell us your favorite race.